Engineering Helpdesk - ETS & HR

General

---

FAQ 18

• Admin privileges request for students
• Microphone Troubleshooting in Zoom/Microsoft Teams
• Webcam Troubleshooting in Zoom/Microsoft Teams
• Windows/Office activation error
• Virtual Classroom Issues

See all 18 articles

Getting Started 4

• Remote Desktop Connection from my Mac
• Remote Desktop Connection from Windows
• Student Laptop Recommendation
• Getting/Giving access to a project folder in the T:\ drive

Academic Village classrooms 1

• Playing a DVD in AV C141

Software

---

Installation Instructions 4

• Getting software installed by ETS
• GlobalProtect VPN - Installation
• Global Protect VPN on Linux
• Using Python on ASHA HPC.

Adobe 3

• Adobe Acrobat Pro DC install/upgrade instructions
• Creative Cloud 506 error on install/update
• Adobe Flash Player - End of Life

Windows 1

• Windows 10 Camera and Microphone Settings

Free Software 2

• Visual Studio
• ArcGIS Pro Self-Install

LInux Compute Servers 2

• Clearing Cadence/Virtuoso Lock Files
• Using Python on the Linux compute servers.

Outlook 1

• Shared Mailbox setup in Outlook

Duo 1

• Duo Mobile support changes for OS

Account Related

---

Password 1

• Change or Reset your password

HR Articles

---

New Employee 0

Hardware

---

No sound and also no speakers listed 1

• Fix: No speakers detected by Windows (and cannot play audio/sounds)

Network

---

Powerhouse 1

• Network issues/port activation