Engineering Helpdesk - ETS & HR

Accounts and Access

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Password 1

• Change or Reset your password

General

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FAQ 16

• Microphone Troubleshooting in Zoom/Microsoft Teams
• Webcam Troubleshooting in Zoom/Microsoft Teams
• Windows/Office activation error
• Virtual Classroom Issues
• Mapping Drive Issues

See all 16 articles

Getting Started 4

• Remote Desktop Connection from my Mac
• Remote Desktop Connection from Windows
• Student Laptop Recommendation
• Getting/Giving access to a project folder in the T:\ drive

Academic Village classrooms 1

• Playing a DVD in AV C141

Software

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Installation Instructions 4

• Getting software installed by ETS
• GlobalProtect VPN - Installation
• Global Protect VPN on Linux
• Using Python on ASHA HPC.

Adobe 1

• Adobe Acrobat Pro DC install/upgrade instructions

Windows 0

Free Software 1

• ArcGIS Pro Self-Install

Linux Compute Servers 2

• Clearing Cadence/Virtuoso Lock Files
• Using Python on the Linux compute servers.

Outlook 1

• Shared Mailbox setup in Outlook

Duo 1

• Duo Mobile support changes for OS

Matlab 2

• Matlab license error on personal computer
• Matlab issues

Hardware

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No sound and also no speakers listed 1

• Fix: No speakers detected by Windows (and cannot play audio/sounds)

Network

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Powerhouse 1

• Network issues/port activation