- Make sure there are no physical obstructions blocking your webcam.
- Make sure apps have access to your camera:
- Select the Start button in the bottom left corner, then click on Settings (small gear icon two up from the Start button)
- Choose Privacy, then Camera
- Make sure it says "Camera access for this device is on" towards the top. If it does not, select the "Change" button to turn it on
- Turn on "Allow apps to access your camera"
- Change which apps have access to your camera under "Choose which apps can access your camera"
- If you have antivirus software installed, make sure it is not blocking access to the camera
- Check for a disabled webcam or outdated webcam driver:
- Select the Start button in the bottom left corner, then search for and open "Device Manager"
- Look for your webcam under the "Cameras", "Imaging Devices" or "Sound, video and game controllers" sections
- Right click on your webcam and click "Properties" then the "Driver" tab
- If your webcam is disabled (meaning there is an "Enable Device" option), enable your webcam.
- Click on "Update Driver" then "Search automatically for updated driver software". This process will search for new drivers and install them if they are available.
- Make sure your application of choice has access to your camera:
- Open System Preferences
- Select "Security & Privacy"
- Under the Privacy tab, choose Camera on the left side
- Check the box next to the application you want to use the camera with
How to Test Zoom Video:
- Zoom Support Website: https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working
Microsoft Teams - Managing Video Settings in a Meeting:
- Select the "More options" button (... icon) then "Show device settings"
- Select the speaker, microphone and camera options you want