Windows 10:

  • Make sure there are no physical obstructions blocking your webcam.
  • Make sure apps have access to your camera:
    1. Select the Start button in the bottom left corner, then click on Settings (small gear icon two up from the Start button)
    2. Choose Privacy, then Camera
    3. Make sure it says "Camera access for this device is on" towards the top. If it does not, select the "Change" button to turn it on
    4. Turn on "Allow apps to access your camera"
    5. Change which apps have access to your camera under "Choose which apps can access your camera"
  • If you have antivirus software installed, make sure it is not blocking access to the camera
  • Check for a disabled webcam or outdated webcam driver:
    1. Select the Start button in the bottom left corner, then search for and open "Device Manager"
    2. Look for your webcam under the "Cameras", "Imaging Devices" or "Sound, video and game controllers" sections
    3. Right click on your webcam and click "Properties" then the "Driver" tab
    4. If your webcam is disabled (meaning there is an "Enable Device" option), enable your webcam.
    5. Click on "Update Driver" then "Search automatically for updated driver software". This process will search for new drivers and install them if they are available.


  • Make sure your application of choice has access to your camera:
    1. Open System Preferences
    2. Select "Security & Privacy"
    3. Under the Privacy tab, choose Camera on the left side
    4. Check the box next to the application you want to use the camera with

How to Test Zoom Video:

Microsoft Teams - Managing Video Settings in a Meeting:

  • Select the "More options" button (... icon) then "Show device settings"
  • Select the speaker, microphone and camera options you want