FAQ

Microphone Troubleshooting in Zoom/Microsoft Teams
Windows 10: Make sure your microphone or headset is properly connected to your device (if it isn't built in). If your microphone or headset has a ...
Wed, Apr 8, 2020 2:47 PM
Webcam Troubleshooting in Zoom/Microsoft Teams
Windows 10: Make sure there are no physical obstructions blocking your webcam. Make sure apps have access to your camera: Select the Start button in...
Wed, May 6, 2020 4:27 PM
Windows/Office activation error
Windows/Office activation errors can typically be resolved by connecting to the CSU VPN via Pulse Secure. This will allow the software to "talk" t...
Mon, Nov 16, 2020 8:15 AM
Virtual Classroom Issues
How do I connect to the virtual Classroom(VCL)?  To connect to the virtual classroom you can follow these instructions on our site: https://www.engr.colos...
Tue, Jul 12, 2022 1:48 PM
Mapping Drive Issues
I can't map my drives from home. Confirm the drive is correct by using this link : https://www.engr.colostate.edu/ets/mapping-drives Connecting from...
Wed, Nov 18, 2020 3:25 PM
Matlab issues
Can you install Matlab for me? We can install Matlab on ETS supported machines (they will have an ETSXXXXXX or ENSXXXXXX) if it is a personal machine you ...
Fri, Oct 21, 2022 3:11 PM
Troubleshooting a slow computer
This is a common request, and unfortunately, there can be many many issues that cause a computer to run slowly.  A potential Quick fix:  try rebooti...
Fri, May 7, 2021 11:07 AM
Connect to VCL
Connecting to the Virtual Classroom (VCL) can be seem complicated, but, once you master the steps, it can be rather easy to access the resources needed for ...
Mon, Jul 18, 2022 11:31 AM
Virtual Classroom Server Authentification Certificate Error
I'm getting an error regarding an "Unexpected Server Authentication Certificate." 1. Click the Windows or Start button and type "...
Mon, Jul 18, 2022 11:31 AM
Spam reporting
You can now self-report Spam via the Outlook application. On the top right of the toolbar, there is now a Report Message button (see the picture below). You...
Wed, Jun 28, 2023 12:23 PM