FAQ

Default solution folder, feel free to edit or delete it.

WIFI issues
If you are experiencing issues with WiFi, please check the following: Are you connected to CSU-EID? This is the main wifi access point for the Univers...
Mon, Jul 15, 2019 at 11:40 AM
Admin privileges request
All requests for permanent admin privileges, for anyone other than Faculty or full time researchers, need to come from the Faculty member in charge of your ...
Mon, Nov 16, 2020 at 10:22 AM
Microphone Troubleshooting in Zoom/Microsoft Teams
Windows 10: Make sure your microphone or headset is properly connected to your device (if it isn't built in). If your microphone or headset has a ...
Wed, Apr 8, 2020 at 2:47 PM
Webcam Troubleshooting in Zoom/Microsoft Teams
Windows 10: Make sure there are no physical obstructions blocking your webcam. Make sure apps have access to your camera: Select the Start button in...
Wed, May 6, 2020 at 4:27 PM
Pulse Secure Troubleshooting
Pulse Secure has been a thorn in the sides of all Helpdesk employees, Staff, and students alike. Below we have listed some common problems that people run i...
Wed, May 6, 2020 at 4:27 PM
Windows/Office activation error
Windows/Office activation errors can typically be resolved by connecting to the CSU VPN via Pulse Secure. This will allow the software to "talk" t...
Mon, Nov 16, 2020 at 8:15 AM
Virtual Classroom Issues
How do I connect to the virtual Classroom?  To connect to the virtual classroom you can follow these instructions on our site: https://www.engr.colostate....
Mon, Nov 16, 2020 at 5:40 PM
Mapping Drive Issues
I can't map my drives from home. Confirm the drive is correct by using this link : https://www.engr.colostate.edu/ets/mapping-drives Connecting from...
Wed, Nov 18, 2020 at 3:25 PM
Remote Desktop Issues
I'm getting a Remote Desktop can't connect to the remote computer error. This could be a plethora of issues: Computer is not on. The Compute...
Fri, Nov 20, 2020 at 8:52 AM
Matlab issues
Can you install Matlab for me? We can install Matlab on ETS supported machines (they will have an ETSXXXXXX or ENSXXXXXX) if it is a personal machine you ...
Fri, Nov 20, 2020 at 11:58 AM