FAQ

Default solution folder, feel free to edit or delete it.

WIFI issues
If you are experiencing issues with WiFi, please check the following: Are you connected to CSU-EID? This is the main wifi access point for the Univers...
Mon, Jul 15, 2019 at 11:40 AM
Admin privileges request
All requests for permanent admin privileges, for anyone other than Faculty or full time researchers, need to come from the Faculty member in charge of your ...
Wed, Jul 17, 2019 at 1:02 PM
Microphone Troubleshooting in Zoom/Microsoft Teams
Windows 10: Make sure your microphone or headset is properly connected to your device (if it isn't built in). If your microphone or headset has a ...
Wed, Apr 8, 2020 at 2:47 PM
Webcam Troubleshooting in Zoom/Microsoft Teams
Windows 10: Make sure there are no physical obstructions blocking your webcam. Make sure apps have access to your camera: Select the Start button in...
Wed, May 6, 2020 at 4:27 PM
Pulse Secure Troubleshooting
Pulse Secure has been a thorn in the sides of all Helpdesk employees, Staff, and students alike. Below we have listed some common problems that people run i...
Wed, May 6, 2020 at 4:27 PM